Privacy Policy

Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable, whether or not the information is true or recorded in a material form. We collect and use personal information from customers, authorised users or visitors of the Site, staff (actual or prospective), purchasers of our Services, and any other individual who interacts with us.

We collect and use different types of personal information depending on the type of dealing you have with us, which may include:

ayour name, date of birth, address, phone number, email address and occupation;

b(if you are an Agent or an Agency) information pertaining to you as a real estate agent or agency, including the name, address, ABN/ACN and URL of your agency, your agent licence number and the URL of your “Rate my agent” listing;

c(if you are a Vendor or Vendor’s representative) information and documentation required to prove property ownership including a title or deed of ownership, council rates and utility bills;

dinformation about the products or services you order or enquire about, including how the products or services are used;

eyour financial and payment information (such as credit card number and bank account details), method of payment and any additional information required for user authentication processes (Order Information); and

fany other information relating to you that you provide to us, including the information you provide by email or telephone, through surveys, competition forms, at special events and other promotional activities we may run from time to time.

We do not collect your sensitive information (as defined by the Privacy Act).

You may interact with us anonymously or by using a pseudonym if the interaction is general in nature. However if the interaction is specific to a Service or relates to your personal information, it is impracticable for us to deal with you anonymously or via a pseudonym."

2.1Methods of collection We collect your personal information in several ways, including:

athrough your use, or orders, of our Services (and our records of these);

bwhen you visit the Site or submit information through the Site, contact us, or complete any forms or documents for our Services;

cwhen you participate in our surveys, competitions, promotions, questionnaires or other promotional activities we may run from time to time;

dfrom third parties (which we discuss further in clause 3 of this policy); and

efrom publicly available sources of information.

The personal information we collect will track and enhance your use of the Site or our Services, and assist us in providing a better service to you.

We will only collect personal information that is necessary for one or more of our functions or for a purpose outlined in this policy or otherwise disclosed to you.

By providing your personal information to us, you acknowledge that you are authorised to provide such information to us.

2.2Collection from you When we collect personal information directly from you, we will take reasonable steps to notify you (using a collection notice) at, before, or as soon as practicable after, the time of collection. As a collection notice is specific to a particular collection of personal information, it will provide more specific information about our information-handling practices than this policy. This policy is subject to any specific provisions contained in our collection notices and the terms and conditions of any offers, products and services. We therefore encourage you to read those provisions carefully.

2.3Collection from an authorised representative When we collect your personal information from your authorised representative, we will take reasonable steps to make sure you are aware of the collection. If you provide us with personal information about another individual (as their authorised representative), we rely on you to:

ainform them that you are providing their personal information to us; and

badvise them that they can contact us for further information.

You must take reasonable steps to ensure the individual is aware of, and consents to, the matters outlined in this policy, including that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual's right to access that information, and who we are and how to contact us.

Upon our request, you must also assist us with any requests by the individual to access or update the personal information you have collected from them and provided to us.

3.1Purposes of use and disclosure We only use and disclose your personal information for the purposes for which it is collected and any other purposes permitted by law. In particular, we use your personal information to:

aprovide you with our Services, or the Site;

bprovide you with invoices and/or order confirmations;

cimprove, develop and manage our Services and the Site;

doperate, maintain, test and upgrade our systems;

enotify you of important changes to our Site and/or Services; and

fnotify you of opportunities and promotions we think you might be interested in, including new product or service offerings.

We may also use your personal information:

ato customise the advertising and content on our Site and/or Services;

bto communicate with you and provide information that we think may interest or benefit you, including information about our Services, the Site, offers, competitions, promotions, events and surveys we may run from time to time;

cto charge and bill you for our Services;

dto verify your identity;

eto conduct fraud, risk reduction and creditworthiness checks;

fto perform research and analysis about our Services and the Site;

gto comply with regulatory or other legal requirements,

hfor any purpose to which you have consented; and

ifor any other purpose notified to you at the time of collection.

jIn the event of a merger, acquisition or sale of the whole or part of our business or assets, we reserve the right to transfer your personal information as part of the transaction, without your consent or notice to you.

3.2Disclosure of personal information Our platform connects buyers, vendors, and property professionals (like real estate agents and Buyers’ Advocates). To make these connections work and help you buy or sell property, we share relevant information between users. We may provide your personal information to:

arefer you to approved users or business partners, contractors, suppliers and agents from time to time for the purpose of delivering, providing and administering our Services or Site;

bour employees; and

cthird party service providers for the purpose of performing functions on our behalf, but those service providers may not process or use such information for any other purpose. Examples of these third party service providers include marketing and analysis organisations, financial and credit card institutions to process payments, billing providers and payment gateways, hosting companies, web developers, internet service providers, customer service providers, customer support specialists, fulfilment and delivery companies, research and data analysis firms, external business advisors (including auditors and lawyers) and our insurer, (collectively, Authorised Affiliates).

When we disclose your personal information to any of our Authorised Affiliates, we will use reasonable endeavours to ensure that they undertake to protect your privacy. These Authorised Affiliates are not permitted to use the information for any purpose other than the purpose for which they have been given access.

Our Authorised Affiliates may also provide us with personal information collected from you. If you disclose personal information to an Authorised Affiliate, we rely on you to provide the Authorised Affiliate with consent for us to collect, store, use and disclose your personal information.

We may also disclose any personal information we consider necessary to comply with any applicable law, regulation, legal process, governmental request or industry code or standard.

3.3Overseas disclosure Our Authorised Affiliates may be located in or outside Australia including the United States of America, India and the Philippines. Before we disclose your personal information overseas, we will take reasonable steps to ensure that our overseas Authorised Affiliate:

atreats your personal information securely; and

bcomplies with the relevant APPs.

By accessing or using our products, services or Site, or providing your personal information to us, you explicitly and freely consent to the transfer of your personal information to our overseas Authorised Affiliates.

If you do not wish to receive information from any of our Authorised Affiliates, please contact us.

3.4Disclaimer We will not disclose your personal information to any third party (other than our Authorised Affiliates) without your written consent, unless:

awe are required or authorised by law;

bwe are permitted to under this policy; or

csuch disclosure is, in our opinion, reasonably necessary to protect our rights or property, avoid injury to any person or ensure the proper functioning of the Site,

This policy only covers the use and disclosure of information we collect from you. The use of your personal information by any third party is governed by their privacy policies and is not within our control.

4.1Protecting your personal information We take reasonable steps in the circumstances to keep your personal information safe and secure. We use a combination of technical, administrative, and physical controls to protect and maintain the security of your personal information.

Our officers, employees, agents and third-party contractors are expected to observe the confidentiality of your personal information.

Wherever possible, we procure that Authorised Affiliates who have access to your personal information take reasonable steps to:

aprotect and maintain the security of your personal information; and

bcomply with the relevant APPs when accessing and using your personal information.

4.2No guarantee The transmission of information via the internet is not completely secure. While we do our best to protect your personal information, we cannot guarantee the security of any personal information transmitted through the Site or Services.

You provide your personal information to us at your own risk and we are not responsible for any unauthorised access to, and disclosure of, your personal information.

4.3Destruction of personal information In order to satisfy our legal obligations, we may need to retain your information after a transaction or a relationship has ended. However, we will not retain your identifiable personal information longer than is reasonably necessary and permitted under Australian law.

marketing We may use your personal information to send you information, including about our product and service offerings, where you have provided your consent (expressly or impliedly) for us to do so or we are permitted to do so by law.

We may send this information to you via the communication channels specified at the time you provide your consent. These communication channels may include mail, email, SMS, telephone, social media or by customising online content and displaying advertising on our Site. These communications may continue, even after you stop using our Services.

You can opt out of receiving these communications at any time by:

acontacting us; or

busing the unsubscribe function in the email or SMS.

You may re-subscribe at any time by re-registering.

Our Site may contain hyperlinks or banner advertising to or from third party websites. We do not endorse any of these third parties, their products or services, or the content on these websites.

These websites are not subject to our privacy standards, policies and procedures. Therefore, we recommend that you make your own enquiries about their privacy practices.

We are in no way responsible for the privacy practices or content of these third party websites.

We may collect information when you access and use our Site by utilising features and technologies of your internet browser, including cookies, beacons, tags, scripts and similar technologies. A cookie is a piece of data that enables us to track and target your preferences. The type of information we collect may include statistical information, details of your operating system, location, your internet protocol (IP) address, the cookies installed on your device, the date and time (including time zone) of your visit, the pages you have accessed, the links which you have clicked on and the type of browser that you were using.

We may use cookies, tags, scripts and similar technologies to:

aenable us to identify you as a return user and personalise and enhance your experience and use of our Site; and

bhelp us improve our service to you when you access our Site and to ensure that our Site remains easy to use and navigate.

Most browsers are initially set up to accept cookies. However, you can reset your browser to refuse all cookies or warn you before accepting cookies. If you reject or disable our cookies or similar technologies, you may still use the Site but may only have limited functionality of the Site.

7.1Technical Data and Analytics Like most online platforms, we automatically collect technical data using log files. This information may include Internet Protocol (IP) addresses, browser types, internet service providers (ISP), referring and exit pages, platform types, date and time stamps, and click patterns. We use this data to analyze trends, administer the Website, track aggregate user movement, and gather broad demographic insights. This technical data is not linked to your personal information, though we may occasionally use obfuscated email addresses for these aggregate analytics. Third parties may also use cookies, web beacons, and JavaScript on our Website to support online services such as banner advertising, website analytics, and user surveys. These technologies allow third-party providers to collect and store information about your website usage (including your IP address) on servers located in the United States or other international jurisdictions. These providers use this data to optimise website performance and deliver relevant advertising and internet services. They may also transfer this information to other parties where required by law, or where those parties process data on their behalf. We utilise third-party services from time to time, including Google Analytics, Yahoo, Adobe, and Microsoft. For further details on how these services handle data or to learn how to opt-out of their tracking, please review their respective privacy policies.

We use our reasonable endeavours to keep your personal information accurate, up-to-date and complete. You have the right to access any personal information we hold about you, subject to some exceptions provided by law.

You can access, or request that we correct, your personal information by writing to us. We may require proof of identity. If we do not allow you to access any part of your personal information, we will tell you why in writing.

We will not charge you for requesting access to your personal information but may charge you for our reasonable costs in supplying you with access to this information

You acknowledge and agree that we, our Authorised Affiliates and each of their officers, employees, agents and contractors are permitted to collect, store, use and disclose your personal information in accordance with this policy and the Privacy Act.

We may change this policy from time to time at our discretion. Any revised policy will be posted on our Site and effective from the time of posting.

Your continued use of our Services or the Site following the posting of any revised policy indicates your acceptance of the changes to the policy. You should regularly check and read the policy.

If you have any issues about this policy or the way we handle your personal information, please contact us via info@propapp.com.au and provide full details of your complaint and any supporting documentation.

All privacy complaints will be treated seriously, promptly, and confidentially, and will not affect your existing obligations or commercial arrangements with us.

We will acknowledge your complaint by identifying the representative handling your matter and providing an estimated response timeframe, aiming to resolve all concerns fairly and efficiently.

If you are unsatisfied with our response or want to learn more about your privacy rights, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992